SHINHAN BANK AMERICA

Together, A Better Tomorrow

Dear Valued Customers,

We know these are difficult times, but together, we shall strive for a better tomorrow. Please know that we are here for you and are ready to assist our customers and community.

In response to the extraordinary challenges of the COVID-19 crisis, Shinhan Bank America is offering a support program to residential mortgage customers who have been experiencing financial hardship as a result of the COVID-19 pandemic. For those who need help making mortgage payments, we encourage you to complete and submit this application form to consumerlending@shbamerica.com at your earliest convenience.

We are also implementing the following fee relief program until April 30, 2020:

- Automated teller machines (“ATMs”) fees operated by Shinhan Bank America and any credit card late fees will be waived.

Overdraft fees may be waived or mitigated for any who are experiencing financial hardship as a result of Covid-19, which will be assessed by application. Please submit this application to your local branch and we will respond as soon as possible.

Please kindly understand that we are experiencing high volumes of requests, but we will do our best to process your request as soon as we can. If you have any questions regarding the above, or of other available relief programs, please do not hesitate to contact one of our branches listed below or call toll free number 1-877-770-SHBA (7422) during office hours for more details.

If you want to visit our branch, please be informed:

1. Our Branch Office Hours have been temporarily adjusted

Monday – Friday: 10:00 am – 3:00 pm

Saturday: Closed

2. Trying to maintain social distancing. We may ask you to, also, keep the social distancing.

3. We encourage you to use Drive Thru where applicable.

Thank you very much.

Sincerely,

Shinhan Bank America

Branch Contact Information

Branch Name	Manhattan	Flushing	Northern-150	Bayside	Little Neck
Address	313 Fifth Ave	136-17 39th Ave, Ground Fl.	150-29 Northern Blvd	211-11 Northern Blvd	252-20 Northern Blvd
Address	New York, NY 10016	Flushing, NY 11354	Flushing, NY 11354	Bayside, NY 11361	Little Neck, NY 11362
Tell:	646-843-7333	718-799-7001	718-799-7100	718-799-7090	718-281-7888
Fax:	212-447-9169	718-886-9157	718-888-9696	718-224-5764	718-819-2333


Branch Name	Fort Lee	Palisades Park	NAB	Duluth	Dallas
Address	222 Main St	101 Broad Ave.	10500 Old Alabama Rd Con,	2170 Pleasant Hill Rd NW	2174 Royal Lane
Address	Fort Lee, NJ 07024	Palisades Park, NJ 07650	Alpharetta, GA 30022	Duluth, GA 30096	Dallas, Texas 75229
Tell:	201-363-9009	201-313-1009	678-277-8400	678-512-8200	972-406-3540
Fax:	201-363-9049	201-840-8670	678-277-8440	678-957-9974	972-406-3546


Branch Name	Olympic	Buena Park	Torrance	Irvine	San Diego
Address	3000 W. Olympic Blvd	5450 Beach Blvd	22501 Crenshaw Blvd. #400	2730 Alton PKWY Suite 111	3904 Convoy St. #124,
Address	Los Angeles, CA 90006	Buena Park, CA 90621	Torrance, CA 90505	Irvine, CA 92606	San Diego, CA 92111
Tell:	213-251-3003	714-443-6400	310-602-7700	949-660-0505	858-427-6830
Fax:	213-386-2170	714-443-5960	310-784-1882	949-660-0503	858-268-8840

Important Notification: We are upgrading to a new banking system