Privacy and Policy
|FACTS||WHAT DOES SHINHAN BANK AMERICA DO WITH YOUR PERSONAL INFORMATION?|
|Why?||Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law requires us to tell you how we collect, share and protect your personal information. Please read this notice carefully to understand what we do.|
|What?||The types of personal information we collect and share depend on the product or service you have with us.This information can include:
|How?||All financial companies need to share customers’personal information to run their everyday business. In the ction below, we list the reasons financial companies can share their customers’personalinformation; the reasons Shinhan bank America chooses to share; and whether you can limit this sharing.|
|Reasons we can share your personal information||DoesShinhanBankAmerica share?||Can you limit this sharing?|
|For our everyday business purposes-such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus||Yes||No|
|For our marketing purposes-
to offer our products and services to you
|For joint marketing with financial companies||No||We don’t share|
|For our affiliates’ everyday business purposes-
Information about your transactions and experiences
|No||We don’t share|
|For our affiliates’ everyday business purposes-
Information about your credit worthiness
|No||We don’t share|
|For our affiliates to market to you||No||We don’t share|
|For our non-affiliates to market to you||No||We don’t share|
|To limiting our sharing||
|Who we are|
|Who is providing this notice.||ShinhanBank America which means certain affiliates of ShinhanFinancial Group Co.,Ltd.,Including North Atlanta Bank|
|What we do|
|How does Shinhan
Bank America protect my personal
|To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.|
|How does Shinhan
Bank America collect mypersonal
|We collect your personal information, for example, when you
We also collet your personal information from others, such as credit bureaus, affiliates, or other companies.
|Why can’t I limit all sharing?||Federal law gives you the right to limit only
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
|What happens when I limit sharing for an account I hold jointly with someone else?||Your choices will apply to everyone on your account|
|Affiliates||Companies related by common ownership or control. They can be financial and nonfinancial companies.
|Non-affiliates||Companies not related by common ownership or control.They can be financial and nonfinancial companies.|
|Joint marketing||A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
|Other important information|
|For Vermont and California residents only: The information practices we have described above comply with federal law. Vermont and California laws place additional limits on sharing information about their residents. If you are a Vermont or California resident, we will automatically limit the disclosure of your information within and outside our family of companies as permitted or required by applicable law or regulation.For Nevada Residents only : Nevada law requires that we also provide you with the following contact information:Bureau of consumer protection, office of the Nevada Attorney General, 555 East Washington Avenue, Suite 3900, Las Vegas, NV 89101; telephone number:1-702-486-3132; e-mail:BCPINFO@ag.state.nv.us;|
Check 21 Notice
CHECK 21 DISCLOSURE NOTICE
[IMPORTANT INFORMATION ABOUT THE CHECKS] SUBSTITUTE CHECKS AND YOUR RIGHTS
What is a substitute checks?
To make check processing faster, federal law permits banks to replace original checks with “substitute hecks”.These checks are similar in size to original checks with slightly reduced image of the front and back of the original check.The front of a substitute check states:”This is a legal copy of your check. You can use it the same way you would use the original check.”You may use a substitute check as proof of payment just like the original check.
Some or all of the checks that you receive back from us may be substitute checks. This notice describes rights you have when you receive substitute checks from us. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have rights under other law with respect to those transactions.
What are my rights regarding substitute checks?
In certain cases, federal law provides a special procedure that allows you to request a refund for losses you suffer if a substitute check is posted to your account incorrectly (for example, if you think that we withdrew the wrong amount from your account or that we withdrew money from your account more than once for the same check).
The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your account and fees that were charged as a result of the withdrawal (for example, bounce check fees).
The mount of your refund under this procedure is limited to the amount of your loss or the amount of the substitute check, whichever is less. You also are entitled to interest on the amount of your refund is your account is an interest-bearing account. If your loss exceeds the amount of the substitute check,you may be able to recover additional amounts under other law.
If you use this procedure, you may receive up to $2,500 of your refund (plus interest if your account earns interest) within 10 business days after we received your claim and the remainder of your refund (plus interest if your account earns interest) not later than 45 calendar days after we received your claim. We may reverse the refund (including any interest on the refund) if we later are able to demonstrate that the substitute check was correctly posted to your account. (Please note that a service fee will be charged to your account balance is less than the amount to be reserved.)
How do you make a claim for a refund?
If you believe that you have suffered a loss relating to a substitute check that you received and that was posted to your account, please contact us at Head Office-330 Fifth Avenue, 4th Floor, New York, NY 10001,Tel(646)843-7300; Flushing Branch-136-68 ROOSVELT Avenue, Flushing, NY 11354,Tel: (718)939-9595; Olympic Branch-3000 West Olympic Blvd., Los Angeles, CA 90006, Tel: (213)380-8300.
You must contact us within 60 calendar days of the date that we mailed (or otherwise delivered by a means to which you agreed) the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances.
Your claim must include:
- A description of why you have suffered a loss (for example, you think the amount withdrawnwas incorrect);
- An estimate of the amount of your loss;
- An explanation of why the substitute check you received is insufficient to confirm that you suffered a loss ;and
- A copy of the substitute check[and /or] the following information to help us identify the substitute check:(Identifying information, for example the check number, the name of the person to whom you wrote the check, the amount of the check)
How We Protect You
Keeping your online financial and personal information secure and confidential remains one of our top priorities.
We ensure your privacy and security by offering technology and services designed by the brightest minds in the online banking industry.
Encryption: The privacy of communications between you(your browser) and our servers is ensured via encryption.Encryption scrambles messages exchanged between your browser and our online banking server.
Password Complexity: It is important to verify that only authorized persons log into online banking. This is achieved by verifying your password. When you submit your password,it is compared with the password we have stored in our secure data center.
We allow you to enter your password incorrectly a limited number of times; too many incorrect passwords will result in the locking of your online banking account until you call us to reinitialize the account. We monitor and record “bad-login” attempts to detect any suspicious activity (i.e. someone trying to guess your password).
You play a crucial role in preventing others from logging on to your account. Never use easy-to-guess passwords. Examples:
- Birth dates
- First names
- Pet names
- Phone numbers
- Social Security numbers
Never reveal your password to another person. You should periodically change your password in the User Option section of Internet Banking.
Secure Architecture: The computers storing your actual account information are not linked directly to the Internet.
- Transactions initiated through the Internet are received by online banking Web servers.
- The servers route your transaction through firewall servers.
- Firewall servers act as a traffic cop between segments of our online banking network used to store information, and the public Internet.
- This configuration isolates the publicly accessible Web servers from data stored on our online banking servers and ensures only authorized requests are processed.
Various access control mechanisms, including intrusion detection and anti-virus, monitor for and protect our systems from potential malicious activity. Additionally, our online banking servers are fault-tolerant, and provide for uninterruptible access, even in the event of various types of failures.
Online Banking Features that promote Security: We provide a number of additional security features in online banking to help protect you:
- Timeout: This prevents curious persons from continuing your online banking session if you left your PC unattended without logging out. You may set the timeout period in online banking‘sUser Options screen. We recommend that you always sign off (log out) when done banking online.
- Online Statements: Online statements are facsimiles of traditional financial statements packaged and delivered to you securely within Internet Banking. By eliminating your paper statement, you help stop thieves from stealing your information out of your mailbox.
- Check Images: View an exact facsimile of your check transactions online to help prevent fraud.
- Alerts: Check clear alerts, payment alerts, and balance alerts are financial tools we provide to help you to monitor your accounts more actively and to detect suspicious activity more easily.
Please note that Shinhan Bank America will never send an e-mail to any customer in which we request any personal information such as passwords, security codes,etc., or ask you to click on a link and enter any personal information. If you ever receive an e-mail that looks like it come from Shinhan Bank America that asks you to perform these actions you should immediately delete the e-mail.
Online banking and bill pay service agreement
Please read following terms ad conditions apply to Shinhan Bank America Online Banking and Bill Pay Service carefully. It contains important information and guidelines for using Online Banking and Bill Pay. By pressing the “I Agree” button, you agree to the terms and conditions of the Online Banking and Bill Pay Service Agreement which includes consent to future amendments of the Agreement. By pressing “I Disagree”, you will be returned to the Log In screen.
By accepting this agreement, accessing your deposit accounts, and using Online Banking and Bill Pay Service, you agree to be bound by the terms of this Agreement. Shinhan Bank America may amend these terms from time to time without notice, except as may be required by Law. We may modify or cancel your service at any time without notice, at our discretion, except as may be required by Law. If you access your deposit accounts through this service, such accounts continue to be governed by the applicable terms and conditions governing you Account. When you access your accounts through this service, you do so under the terms and conditions and Account Disclosures relating to deposit accounts another services and Electronic Funds Transfer Agreement and Disclosures and the application statement of fee as they may be amended from time to time. Additional fees may be assessed for the services in accordance with the rules for the applicable account and this Agreement.
In this Agreement, the terms:
- * “We”, “us”, “our ”, and “Bank” mean the Shinhan Bank America
- * “You”, “Your(s)”, “Your Account” and “Depositor” refer to each person who applies to use the service and each person who uses the Service with authorized by applicant.
- * “Service(s)” means the Online Banking services available for your Deposit Accounts (including Bill Pay for which you have enrolled).
- * “Deposit Account” of “Account” means an eligible checking, savings, Certificate of Deposits, or Money Market account owned by you.
- * “Payee” means anyone, including Financial Institution, you designate and the Financial Institution accepts as a payee.
- * “Law” means Federal Law applicable to the Service, and except for Bill Pay, to the extent not superseded by Federal Law, the Laws of the state applicable to your Deposit Account or other account
- * “Business Day” means Monday through Friday, except federal holidays.
I. General Terms and Conditions
To access your Deposit Accounts via Online Banking at www.shbamerica.com, you must have access ID, a password, adequate hardware, and software, and access to Internet. We reserve the right to limit the service to certain account types.
2. Computer Equipment
You are responsible for the installation, maintenance, and operation of the Computer and browser software. The risk of error, failure, or non-performance is your risk and includes the risk that you do not operate the computer or software properly. Shinhan Bank America is not responsible for any errors or failures from any malfunction of the computer or thesoftware nor is it responsible for any electronic virus(s), worms, or similar software that you may encounter. We have no liability to you for any damage or other loss, direct or consequential, which you may suffer or incur by reason of your use of the computer or the software.Shinhan Bank America makes no warranty to you regarding the computer or the software, including any warranty of merchantability or fitness for a particular purpose.
3. Service Availability
The Online Banking service is available 7 days a week, 24 hours a day. The Services may be unavailable from time to time for scheduled maintenance. There may also be unscheduled down time, but we will work to minimize such interruption in service.
4. Disclosure of Account Information
We will disclose information to third parties about your account or the transactions you make.
- where it is necessary or helpful for completing a transaction;
- in order to verify the existence and condition of your account for a third party such as a credit bureau or merchant;
- in order to comply with reporting or other legal requirements (including, for example, legal process);
- if you give us your permission;
- to offer you additional products and services from us and others that we think might be of interest to you;
- to otherwise conduct our business; and
- as otherwise permitted by Law. Notwithstanding the above, we will not disclose such information where prohibited from doing so by applicable Law.
5. Electronic Mail
Electronic mail transmissions may not be secure. We, therefore, request that you do not send us or ask for sensitive information (such as personal identification, account numbers, or other account information) via any third party e-mail system. If you wish to contact us electronically, please use the secure message system through the service. If you send the Bank a message using the secure message system, the bank will receive it by the following Business Day. You agree that we may take a reasonable period time to act on any message received. If you need to contact us on an urgent matter, please contact your branch of account or nearest branch location, refer to our branch information in www.shbamerica.com. This will ensure that your situation can be addressed as promptly as possible.
You may access your account(s) with last four (4) digits of you Social Security number for first time log in. The length of password is minimumof 4 to maximum of 6 alphanumeric characters. For security purposes, it is recommended not to write your access ID and password. Furthermore, we strongly recommend that you change your password the first time you use the service and regularly thereafter. We are entitled to act on instructions received under your access ID and password, and you are responsible for keeping your access ID, password and your account(s) information confidential. If you believe that your password may have been lost or stolen, become known by an unauthorized person or someone has accessed your account without your permission, or if you suspect any fraudulent activity on your account, notify your branch of account or nearest local branch, or write to Shinhan Bank America, Operations Support Team at 330 Fifth Ave. 4th Floor, New York, NY 1001 or 3000 W. Olympic Blvd., Los Angeles, CA 90006.
In our effort to provide transmission security, data transferred via Online Banking is encrypted using VeriSign and Online Banking utilizes identification technology to verify that the sender and receiver of Online Banking transmissions can be appropriately identified by each other. We lock out online banking accounts and services after the third unsuccessful log on attempts, to prevent any fraudulent activities. Notwithstanding our efforts to insure that the Online Banking System is secure, you acknowledge that the Internet is inherently insecure and that all data transfers, including electronic mail, occur openly on the Internet and potentially can be monitored and read by others
- View Accounts: You may view the available balances in your deposit accounts. It will reflect the available balance as of the close of business for the previous business day. They may not reflect the current day’s transactions.
- Image: You may view the image of items as long as the item is existed in account history.
- Bill Payment Services: You may initiate bill payments, see below for details.
- Transfers between Accounts: Transfer service allows you to transfer funds from one deposit account to another deposit account, except Certificate of Deposits account. Accounts should be identical in ownership (subject to exceptions the Bank may make this general rule).
- Stop Payments: you may order stop payment on any of your checks that have not yet been paid by bank.
II. Bill Payment Services
The Online Banking Bill Payment Service allows you to schedule, at your option, for the payment of your current, future, and, recurring bills from your account(s). You must provide account number from which the payments are to be made: the complete name of the payee, the account number, and the payee’s address, all exactly as shown on the billing statement or invoice; the amount of the payment; and the date you want the payment to be sent, called “Payment Date”. When a payment instruction (for a current or any future date) is received under your access ID and password, you agree that we can charge your designated account by electronic transfer, demand draft (that is “no signature required draft”), or by debiting the remitting funds on your behalf to the payee. Your Bill Payment Account must have sufficient available funds in it to cover all payments and transfers from that account on the payment date and on the presentment date We will not be obligated to make a payment unless your Bill Payment Account and/or linked overdraft protection privilege service has sufficient funds to pay the bill on each of those dates. Funds for all bill payments (whether we make these payments electronically or by check) will be withdrawn from your Bill Payment Account on the scheduled payment date or on the presentment date. We reserve the right to terminate your use of Online Bill Payment Service at any time, whether for cause or without cause and with or without notice to you.
In order to ensure to receive and process your payments, allow at least seven (7) business days between the scheduled date and the payment due date.Shinhan Bank America uses non-affiliated third parties acting on our behalf to process Bill Pay payments. The third party processors are required to adhere our bank’s strict standards of security and privacy protection. Paper checks processed by non-affiliated third parties may show that were drawn on third party processor rather than on Shinhan Bank America.
You are prohibited to use the Bill Pay service for third parties and once detected we may ground for termination of your service.
Sinhan Bank America is not responsible when the bill payments cannot be made due to incomplete, incorrect, or outdated information provided by you regarding a Payee or if you attempt to pay a Payee that is not your Authorized Payee list.
There is no charge for Bill Pay Service. If the bank decided to change the terms of the Bill Pay Service, we will notify you in writing at least 30 days prior to implementation of the noted change.
You authorize Shinhan Bank America to withdraw, debit or charge from your designated account with us on the date which you submit bill payments, subject to applicable cut-off rimes as described below.
There is a limit of maximum $10,000 per account per business days for bill payments unless otherwise noted for payment restriction. You may transfer funds between your linked accounts without any limits.
You may cancel or edit any scheduled payment including any recurring payments by following the instruction. The future dated payments can be cancelled prior to 4:00pm EST or 1:00pm PST on the bank business day of the scheduled payment. However, once the payment is in process status or processed, you will no longer cancel the payment. Shinhan Bank America is under no obligation to notify you if the payment is not completed for any such reasons.
You may place stop payments on any of your checks that have not yet been paid by us. You must provide the amount of check(s) and the check number(s). Any loss you suffer due to your failure to accurately identify the check in the stop payment request will be your responsibility. Any stop payment order transmitted to us will replace any prior order submitted to us through alternative communication methods, such as in person by phone. No stop payment order will be deemed received by us until one of our employee or officer has read and approved the stop payment instruction. And, no stop payment order will be effective against a check that has been paid prior to the time that the Bank has both received the order and had a reasonable period of time to respond to the order. You understand that you will be responsible for determining whether a check has or has not been paid. Stop payment is not guaranteed.
When you submit a stop payment order through the Services, you agree to review the prior account statements to determine whether the check to which the stop payment order relates has or has not already been paid. You understand that the stop payment will remain in effect for six (6) months, and must be renewed every six months to remain in effect. If you do not renew the stop payment order when it expires and the check is presented for payment, we may pay the check and charge it to your account. You may cancel your stop payments by contacting our nearest branch or by writing to us at:
Shinhan Bank America
Operations Support Team
330 Fifth Ave. 4th FI.
New York, NY 10001
There is a fee for add of cancel Stop Payment, refer to the Fee Schedule.
1. Liability for Unauthorized Use
You agree to notify immediately if you believe your User ID, Personal identification Number (PIN) or Telephone Access Code (TAC) has become known or an unauthorized transaction has occurred involving your account. Telephoning is the best way of keeping your possible losses to a minimum. Please call us at (646)843-7353 or (213)251-3050, or write to us at:
Shinhan Bank America, Operations Support Team, 330 Fifth Ave 4th FL., New York, NY 10001
If your account is a Deposit Account:
If you notify us within two Business Days after you learn that your User ID, Password, PIN or TAC may have become known by an unauthorized person, you can lose no more than $50.00 if an unauthorized person uses your User ID, Password, PIN or TAC without your permission to initiate a transaction. If you do not notify us within two Business Days, and we can prove that we could have stopped someone from using your User ID, Password, PIN or TAC without your permission if you had told us, you could be liable for as much as $500.00. Also, if your statement shows Transfers or Payment that you did not make or authorize, notify us at once. If you do not notify us within 60 days after the first statement reflecting the disputed transaction was mailed to you, you may not recover any money you lose after the 60 days (in addition to the above amounts) if we can prove that we could have stopped someone from taking the money if you had notified us in time. If a good reason (such as a long trip or hospital stay) kept you from notifying us, we may extend the time periods.
2. Bank’s Liability for Failure to Make Payments or Paying Late
If we do not send a Payment or make a Transfer on time, or in the correct amount according to your instructions given accordance with this Agreement and the transportation relates to a Consumer Deposit Account, we will be liable for your proximate caused damages except as noted below.
Except as required by law for Consumer Deposit Accounts or as otherwise set forth in the section on One Time Guarantee, we will not be liable for any loss relating to any Deposit Account, any other account with us or the Service. For instance, Bank shall not be liable if, through no fault of ours, you do not have enough available funds in your Deposit Account to make the Payment or Transfer or the Payment or Transfer would exceed any permitted overdraft protection you have with us; or circumstances beyond our control (such as fire, flood, water damage, power failure, strike, labor dispute acts of war, computer breakdown, telephone line disruption, or a natural disaster) prevent or delay the transaction despite reasonable precautions taken by us; or your computer, your telephone, the phone lines, or the Bank’s computer systems are not working properly or are temporarily unavailable, and this problem should have been apparent to you when you attempted the Transfer or Payment; or the funds in your Deposit Account are subject to legal process, an uncollected funds hold, or are otherwise not available for withdrawal; or the information supplied by you or a third party involving the Deposit Account, Payment or Transfer, is incorrect , incomplete, or untimely; or we have a reasonable basis for believing that unauthorized use of your User ID, Password, PIN or TAC account has occurred or may be occurring;or thePayee does not process a Payment promptly or correctly; or for any other reason specified in this Agreement.
Without limiting the foregoing and except as specifically provided herein, the Bank shall also not be liable for late charges, interest, penalties or other amounts incurred by any Depositor for the Depositor’s failure allow sufficient time for processing and delivery of any Transfers or Payments so long as the Bank has complied with the provisions of this Agreement.
Unless otherwise required by Law, the Bank will not be liable to you under any circumstances for special, indirect, or consequential damages, including, without limitation, lost profits or attorneys’ fees,even if we are advised in advance of the possibility of such damages.
3. Reporting Unauthorized Transactions, Payment Problems, Errors or Questions
If you find any discrepancies or if you think the transaction is wrong in your statement, please call or write to us or send a message via secure message system as soon as possible. We must hear from you no later than 60 days after we send the first statement on which the problem or error appeared. Youmay reach us at 646-843-7353 or 213-251-3050,Shinhan Bank America, Operations Support Team 330 Fifth Ave 4thFI., New York ,NY 10001. You should provide your name, account number the dollar amount of suspected error and describe the error and explain as clearly as you can why you believe it is an error or why you need more information.
If you tell us orally, we may require that you send us your complaint or question in writing within ten(10) Business Days. If your complaint or error is with regard to your deposit account: We will tell you the results of our investigation within 10 Business Days(or 20 Business Days if the transaction occurs while your account is a “new account” under Regulation E) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 calendar days (or 90 calendar days for transaction on a new account) to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within ten Business Days (or 20 Business Days in the case of a transaction on a new account) for the amount you think is in error. You will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten Business Days (or 20 Business Days in the case of a transaction on a new account), we may not provisionally credit your account. If we decide that there was no error, we will revoke any provision credit and send you a written explanation within three Business Days after we finish our investigation. You may ask for copies of the documents we used in our investigation.
As an Online Banking customer, you agree that the bank may respond to you by the secure message system with regard to any claim of error or unauthorized electronic fund transfer or any question related to the Services. You will be deemed to have received any such message within three days of the date sent by the Bank, regardless of whether you log on to the Service within that time frame.
Our Way To Protect You
사기거래 방지 시스템
- 전화 및 인터넷 거래시 카드 뒷면에 있는 3자리 고유 번호로 유효한 카드 소지 여부를 확인합니다.
- Verified by Visa에 가입된 온라인 가맹점을 이용할 경우 개인 비밀번호를 통해 고객님의 신원을 확인합니다.
실시간 사기거래 감시
- 실시간으로 사기거래를 모니터링하는 시스템을 갖추고 있습니다. 평소 사용내역과 다른 의심되는 거래에 대해 24시간 항시 확인합니다.
- 새로이 출시되는 EMV 칩 카드는 카드 복제가 어렵습니다. 카드에 내장된 칩은 실시간으로 변하는 코드를 주고 받기 때문에 카드 도용이 불가능합니다.
- 사기거래 위험이 적습니다. EMV 칩의 특정한 암호까지 빼낼 수 없기 때문에 도용한 정보가 무용지물이 됩니다.
- Zero Liability* 에 의거하여 고객님이 승인하지 않은 거래에 대하여는 모두 보상해 드립니다.
* Visa 에서 제공하는 Zero Liability 는 미국에서 발급된 카드에 한하여 적용됩니다. 또한 VISA 망을 활용하지 않은 ATM 거래, PIN 거래, 그리고 특정한 기업카드 거래에 대해서는 적용받을 수 없습니다. 카드 소지자는 적절한 시일 내에 은행에 고지할 의무가 있습니다.
Your Way To Protect Yourself
카드를 받아 서명하십시오
- 카드를 받는 즉시 뒷면에 서명하십시오. 서명이 없는 카드는 유효하지 않습니다.
- 주기적으로 Statement를 확인하십시오. 의심스러운 거래가 발견되는 즉시 은행에 통보하십시오.
거래 알림 서비스
- 거래 알림 서비스를 신청하시면 해당 거래가 발생하는 즉시 이메일 통지를 받으실 수 있습니다.
보다 안전한 카드 사용을 위해
- 항상 안전한 장소에 카드를 보관하십시오.
- 전화상으로 카드나 PIN 에 관련한 어떠한 정보도 주어서는 안됩니다.