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Customer Service
Telebanking Service (24 hours / 7 days)
NY (212) 684-6730
CA (213) 386-6333
Online Banking Tech Support
NY (646) 843-7353
(Monday ~ Friday 9:00 a.m. ~ 5:30 p.m.)
CA (213) 251-3050
(Monday ~ Thursday 9:00 a.m. ~ 5:30 p.m.
Friday 9:30 a.m. ~ 6:00 p.m.)
ATM/Debit Card Lost / Stolen
Please contact the branch where your card has been issued. Please click here to locate branch contact information.
(800) 554-8969 (24 hours / 7 days)
Credit Card Lost / Stolen
1-800-447-3248 (In the U.S.)
213-251-3002 (Outside of the U.S.)
Frequently Asked Questions
Find answers to the most commonly asked questions.

PERSONAL BANKING Checking FAQs
Savings FAQs
Loans FAQs
Credit Cards FAQs
 
BUSINESS BANKING Checking FAQs
Savings FAQs
 
Loans
Commercial Loans FAQs
SBA Loan FAQs
Cal CAP (CA Only) FAQs
Trade Finance FAQs
 
INTERNATIONAL BANKING Wire Transfer FAQs
International Trade FAQs
KOREA DESK FAQs
   
ONLINE BANKING Internet Banking FAQs
Phone Banking FAQs
ATM Service FAQs
   
OTHER SERVICES Other Services FAQs
 
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